Refund Policy
1. What you are buying
The full reading is a one-time purchase of digital content — an in-depth interpretation of the hexagram you just cast, generated for you and delivered instantly. Payment is handled by our payment partner (Ko-fi), which acts as the merchant of record.
2. When we give a refund
We will refund a purchase — no questions asked — if:
- you were charged twice for the same reading, or a payment error occurred;
- you paid but never received your full reading (for example, the claim step failed and support could not recover it);
- the payment was clearly unauthorized.
If you are in one of these situations, email us within 14 days of purchase and we will make it right.
3. When we do not refund
Because a reading is digital content delivered immediately and in full, once it has been successfully claimed it cannot be "returned." We cannot refund:
- readings that were delivered successfully;
- purchases where you changed your mind after seeing the reading;
- or readings for questions that you later decide were not worth the price.
4. How to request a refund
Email us at 75514393@qq.com and include:
- the email address you paid with;
- the date and amount of the charge;
- a short description of what went wrong.
We usually respond within 2 business days.
5. Before you file a dispute
If something is wrong with your purchase, please contact us first — most issues are solved in a single reply. Disputes take time for everyone; we would rather fix it directly.
6. Everything else
This policy is part of our Terms of Service. Your data stays covered by our Privacy Policy.